At Socialize India, a unit of Ausderbox Media Private Limited, we strive to provide excellent services to our clients. However, we understand that circumstances may arise where you need to cancel a transaction or request a refund. Please review our refund and cancellation policy outlined below:
1. Cancellation Procedure:
To request a cancellation of a transaction made through our website's payment gateway, please contact our customer support team immediately via email at support@socializeindia.com or by calling +91 9811142427.
Please provide your transaction details, including the payment reference number, invoice number, and any relevant information related to the cancellation request.
2. Cancellation Eligibility:
The eligibility for cancellation and the applicable cancellation fees may vary depending on the nature of the transaction and the services purchased.
Some transactions may be non-refundable or subject to specific cancellation terms outlined in the service agreement or terms of service.
3. Refund Policy:
Refunds for cancelled transactions will be processed in accordance with our refund policy.
Refund requests must be submitted within the specified refund period, which may vary depending on the service purchased.
Refund processing times may vary depending on the payment method used and the policies of third-party payment processors. We will make reasonable efforts to process refunds promptly.
4. Refund Eligibility:
Refunds may be issued for transactions that meet the eligibility criteria outlined in our refund policy.
Eligibility for refunds may be contingent upon factors such as service delivery, satisfaction guarantees, and adherence to our terms of service.
5. Refund Processing:
Refunds will be issued using the original payment method used for the transaction unless otherwise specified.
Any applicable cancellation fees or deductions will be subtracted from the refund amount.
You will be notified via email once your refund has been processed.
6. Exceptions:
In some cases, transactions may not be eligible for cancellation or refund, such as services that have already been rendered or products that have been delivered.
We reserve the right to refuse or deny refund requests for transactions that do not meet our refund policy criteria.
7. Changes to Policy:
We reserve the right to update or modify this refund and cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.
It is your responsibility to review our refund and cancellation policy periodically for any updates or changes.
8. Contact Information:
If you have any questions or concerns regarding our refund and cancellation policy or need assistance with a refund or cancellation request, please contact our customer support team at:
Email:support@socializeindia.com
Phone:+91-9811142427
By using our payment gateway, you acknowledge that you have read, understood, and agree to abide by the terms of this refund and cancellation policy. Thank you for choosing Socialize India for your digital marketing needs.